利用規約
Terms of Service
Overview
This website is operated by Japan Kokoro Shop.
Throughout the site, the terms “we,” “us,” and “our” refer to Japan Kokoro Shop.
Japan Kokoro Shop offers this website, including all information, products, services, and tools available through this site, to you conditioned upon your acceptance of these Terms of Service.
By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms of Service and all applicable policies referenced on this website.
Please read these Terms of Service carefully before using our website or placing an order.
Online Store Terms
By using this website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You may not use our products, website, or services for any unlawful, fraudulent, unauthorized, or prohibited purpose.
You must not transmit viruses, malicious code, or any other harmful material through the website.
A violation of these Terms of Service may result in suspension or termination of access to our services.
Product Information
We make reasonable efforts to provide accurate product descriptions, images, quantities, specifications, and other information.
However, product packaging, labels, design, colors, or specifications may be updated by manufacturers without prior notice.
Actual product colors and appearance may vary slightly depending on screen settings, lighting, manufacturing updates, or packaging changes.
Minor differences that do not materially affect the identity, safety, quality, or normal use of the product will not generally be considered an incorrect product or defect, except where required by applicable law.
Customers are responsible for reviewing product information before placing an order.
Japanese Products and Product Labels
Products sold by Japan Kokoro Shop are sourced in Japan and may be intended primarily for the Japanese domestic market.
Product packaging, labels, instructions, warnings, or other information may be provided primarily or entirely in Japanese.
Customers are responsible for reviewing available product information and determining whether a product is suitable for their individual needs and intended use.
Where necessary, customers should seek appropriate professional advice before using a product.
Nothing on this website is intended to replace professional medical, healthcare, or other qualified advice.
Product Availability
All products are subject to availability.
We reserve the right to limit product quantities, discontinue products, or refuse or cancel orders where reasonably necessary, subject to applicable law.
If a product becomes unavailable after an order has been placed, we may contact the customer and issue an applicable refund for the unavailable product.
Prices and Payments
Product prices are displayed in the currency shown on the website or at checkout.
Prices may change without prior notice.
The final amount charged may be affected by currency conversion, exchange rates, payment provider fees, or other charges imposed by the customer’s bank or payment provider.
Japan Kokoro Shop is not responsible for additional fees charged independently by banks, card issuers, or payment providers.
Customers agree to provide current, complete, and accurate billing and payment information when placing an order.
Orders and Order Acceptance
Submitting an order does not guarantee acceptance of the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability, shipping restrictions, import restrictions, or suspected misuse of our services.
If we cancel an order after payment has been successfully received, an applicable refund will be issued to the original payment method, subject to applicable law.
We may limit or cancel quantities that appear to be ordered for unauthorized resale, fraudulent activity, or other improper purposes.
Order Information and Shipping Address
Customers are responsible for providing complete and accurate order, contact, and shipping information.
Japan Kokoro Shop is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer, except where responsibility cannot legally be excluded.
Customers should contact us as soon as possible if an error is discovered.
Once an order has been processed or shipped, changes may not be possible.
Shipping and Delivery
Orders are shipped from Japan.
Shipping, processing, estimated delivery times, tracking, customs procedures, delivery delays, and returned packages are governed by our Shipping Policy.
Estimated delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.
International shipments may be delayed by customs procedures, carrier operations, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Please review our Shipping Policy before placing an order.
Customs, Import Taxes, and Import Requirements
Customers are responsible for checking the import laws, restrictions, and requirements of their destination country before placing an order.
Customs duties, import taxes, VAT, handling charges, and other fees imposed by customs authorities or local carriers are generally the customer’s responsibility unless otherwise stated at checkout.
Japan Kokoro Shop does not guarantee that every product can be legally imported into every country or region.
Customers are responsible for confirming whether the products they order may be legally imported, possessed, or used in their destination country.
Additional conditions regarding customs and returned international packages are described in our Shipping Policy and Return & Refund Policy.
Returns and Refunds
Returns, damaged items, defective items, incorrect items, cancellations, and refunds are governed by our Return & Refund Policy.
Customers must contact Japan Kokoro Shop before returning any product.
Please review our Return & Refund Policy carefully before placing an order.
Personal Use and Resale
Unless otherwise agreed in writing, products sold through Japan Kokoro Shop are intended for personal or household use.
Customers are responsible for complying with all applicable laws and regulations if products are purchased for resale, commercial distribution, or other business purposes.
Japan Kokoro Shop does not guarantee that products purchased through the website meet the regulatory, labeling, registration, or licensing requirements for commercial resale in the customer’s country.
Prohibited Uses
You may not use this website or its content:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit viruses or malicious code
- To collect personal information without authorization
- To interfere with the security or operation of the website
- To engage in fraudulent transactions or payment abuse
- To misuse promotions, discounts, or store services
We reserve the right to restrict or terminate access to our services where prohibited or abusive activity is reasonably suspected.
Intellectual Property
Unless otherwise stated, website content created by Japan Kokoro Shop, including original text, graphics, logos, design elements, and store materials, is owned by or licensed to Japan Kokoro Shop.
You may not copy, reproduce, distribute, modify, or commercially use our original website content without prior written permission, except where permitted by applicable law.
Third-party trademarks, product names, logos, and brand names remain the property of their respective owners.
Third-Party Services
Our website may use third-party services, including payment providers, shipping carriers, technology providers, and other service providers.
The use of certain third-party services may be subject to their own terms, conditions, and privacy practices.
Japan Kokoro Shop is not responsible for the independent acts or omissions of third-party providers except where responsibility cannot legally be excluded.
Accuracy of Website Information
We make reasonable efforts to keep website information accurate and current.
However, typographical errors, inaccuracies, or omissions may occasionally occur.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by applicable law.
If an order is materially affected by an error, we will take appropriate action in accordance with applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Japan Kokoro Shop will not be liable for indirect, incidental, special, or consequential losses arising from the use of this website or our services.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms of Service limits mandatory consumer rights.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used, and handled.
Changes to These Terms
We may update or revise these Terms of Service from time to time.
The latest version will be posted on this website.
Changes will apply from the date they are published, subject to applicable law.
Customers are encouraged to review these Terms periodically.
Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Applicable Laws and Mandatory Consumer Rights
These Terms of Service do not exclude, restrict, or limit mandatory consumer rights that cannot legally be waived.
Customers in the European Union, European Economic Area, or other jurisdictions may have additional mandatory rights under applicable consumer protection laws.
Where mandatory applicable law provides rights or requirements that differ from these Terms of Service, the mandatory requirements of applicable law will apply.
Contact Information
Questions about these Terms of Service should be submitted to Japan Kokoro Shop through our Contact Us page.