特定商取引法に基づく表記

Legal Notice Based on the Act on Specified Commercial Transactions

Seller: Japan Kokoro Shop

Responsible Representative Naito Mizuki

Address: Aoi-cho, Okazaki City,Aichi 444-0913, Japan

Telephone Number: 090-1304-3345

Email Address: japankokoro.shop@gmail.com

Customer Support Hours
Customer inquiries are accepted by email or WhatsApp.

We generally aim to respond to inquiries within 2–3 business days.

Selling Price

The selling price is displayed on each product page.

Shipping fees and other applicable charges may be displayed separately at checkout.

Shipping Fees

Shipping fees vary depending on the destination country or region, package weight, order details, and shipping method.

Applicable shipping fees will be displayed at checkout before the order is confirmed.

Additional Charges Other Than the Product Price

Depending on the destination country or region, customs duties, import taxes, VAT, customs clearance fees, carrier handling fees, or other charges may apply.

Unless otherwise required by applicable law or expressly stated at checkout, these charges are the responsibility of the customer.

Delivery Time

Orders are generally processed and shipped within 3–7 business days after order confirmation.

Estimated delivery time after shipment is generally 7–21 business days, depending on the destination country, region, and shipping method.

Delivery may be delayed due to customs procedures, carrier delays, weather conditions, public holidays, international circumstances, or other events beyond our reasonable control.

Please refer to our Shipping Policy for further details.

Payment Methods and Timing

Customers may use the payment methods displayed at checkout.

Credit cards and other online payment methods are charged at the time the order is confirmed or according to the terms of the applicable payment provider.

Available payment methods may vary depending on the customer's country or region.

Return Period

If you receive a damaged, defective, or incorrect item, please contact Japan Kokoro Shop within 5 days of delivery.

Except where required by applicable law, returns or exchanges for change of mind or other customer-related reasons are generally not accepted.

Please refer to our Return & Refund Policy for further details.

Refund Policy

Where a return is required, the returned product must first arrive at our designated return location in Japan.

Japan Kokoro Shop will inspect the returned product and verify its identity and condition.

A refund will only be processed after the product has been inspected and confirmed to meet the applicable return and refund conditions.

Approved refunds will generally be issued to the original payment method.

Shipping a product back does not automatically guarantee a refund.

Please refer to our Return & Refund Policy for further details.

Return Shipping Policy

Please contact Japan Kokoro Shop before returning any product.

Do not return any product until you have received return instructions and the designated return address from Japan Kokoro Shop.

For approved returns resulting from a confirmed error by Japan Kokoro Shop, responsibility for reasonable return shipping costs will be determined based on the circumstances and applicable law.

For customer-related returns permitted by applicable law or otherwise approved by Japan Kokoro Shop, the customer may be responsible for return shipping costs.

Unauthorized returns may not be accepted, except where required by applicable law.

Please refer to our Return & Refund Policy for further details.