配送ポリシー
Shipping Policy
Thank you for shopping with Japan Kokoro Shop. We carefully select Japanese products and ship them directly from Aichi, Japan to customers worldwide.
Shipping Origin
All orders are shipped directly from Aichi, Japan.
Processing Time
Orders are typically processed and prepared for shipment within 3–5 business days after payment is confirmed.
Processing times may be longer during Japanese public holidays, weekends, promotional periods, or periods of high order volume.
Estimated Delivery Time
Estimated delivery times vary depending on the destination country, shipping method, customs clearance, and local postal services.
International delivery generally takes approximately 7–21 business days after shipment.
Please note that delivery times are estimates and cannot be guaranteed.
Tracking Information
Tracking information will be provided when a tracked shipping service is used.
Once your order has been shipped, tracking details will be available or provided to you.
Tracking updates may take several days to appear after the package leaves Japan.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Japan Kokoro Shop is not responsible for delays caused by customs clearance.
Delivery Delays
International shipments may experience delays due to customs inspections, local postal services, weather conditions, transportation disruptions, or other circumstances beyond our control.
We appreciate your understanding regarding international shipping delays.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
Japan Kokoro Shop is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.
Returned Packages
If a package is returned to Japan due to an incorrect address, refusal of delivery, unpaid customs duties or import fees, or failure to collect the package, the customer may be responsible for additional shipping costs.
Original shipping charges are non-refundable.
If reshipment is requested, additional shipping fees may apply.
Lost Packages
If your tracking information indicates an unusual delay or possible loss, please contact us.
We will review the shipping information and, where appropriate, contact the shipping carrier to request an investigation.
Contact Us
If you have any questions regarding shipping or your order, please contact Japan Kokoro Shop through our Contact Us page.